Got a question?  We are happy to help out.  Please use the CONTACT US FORM and we will get back to you as quickly as possible. Customer Service is experiencing longer than normal wait times. We appreciate your understanding! 

CHEAPER

We promise that we carry it cheaper or as cheap as any online boutique, or we’ll match the lowest advertised price you find within 72 hours of placing your order.  Buy now and sleep in peace! [i]

If an item you purchased at full price with us goes on sale within 72 hours of your purchase, we are more than happy to honor the new sale price for a one-time price adjustment (see exclusions).  This excludes items already discounted at time of purchase and any price-match requests as a result of a store-wide sale (e.g., Independence Day, Black Friday, Memorial day, etc.) 

If one of your items is a pre-order, the complete order will not ship until the pre order item comes available.  If you are wanting the other items shipped sooner, please place two different orders.   The date listed on the website is an estimate. Please note that sometimes delays happen in production, causing the date to get pushed back.

If an item is returned to us for incorrect address, the customer is responsible for postage to reship the item.  If the customer would not like to repay to reship the item, they will receive a gift card in the amount of their purchase price, minus any shipping charges paid. Once the item is scanned by the carrier, it is no longer our responsibility.  If the item is lost in transit, stolen or delivered to the wrong address, we will not replace the item(s).  You can upgrade to priority mail to make sure your order is insured. 

If an item is cancelled before the order gets shipped out, the amount of the order will be issued a gift card.  This includes ANY pending orders or orders that are pre-orders. 

We ship from multiple warehouses.  It is possible that your order will be shipped and sent out in two different shipments. 

If using Sezzle your order total must be at least $50.  

Happier

We accept returns within thirty (30) days of delivery date for most items in new condition.  All returns will be issued a store credit.  You have five years from the issue date to use your store credit.   Since items sell out so fast, we no longer offer exchanges.  You will be issued a store credit and can either repurchase your item or choose another one. 

SWIMWEAR: Items must be in new, unused, and salable condition with hygienic lining in place. They must be received within 14 days of delivery to be returned.

Here's the breakdown.  Items must be unwashed, unworn and unaltered, have no makeup stains, deodorant stains, or animal hair to return.  ALL ITEMS MUST HAVE ORIGINAL TAGS AND PACKAGING.  If the tags are removed, you will not be able to return the item.  Sale items (items under the sale section of the website), discount promo code 30% or higher, flash sales, gift cards, subscription group sales, bras, accessories and swimwear are non-returnable and non-refundable.  Large holiday sales are FINAL SALE, regardless of the discount code.  If you do NOT follow the proper care listed on the garment when laundering, the item will not be replaced if damaged.  If an item states it needs to be hand washed, dry clean, or any other special instructions, you MUST do that for the item to hold up properly. ALL BLACK FRIDAY/CYBER MONDAY SALES, MEMORIAL DAY,  OR ANY OTHER MAJOR HOLIDAY SALE ARE FINAL SALE, NO MATTER THE DISCOUNT PERCENTAGE.  You can check out all the details of the sale here. 

If you purchased a final sale item or missed the return window, we recommend listing the item for resale using Hazel Blues Pre-Loved.

RETURNS:

We accept returns within thirty (30) days of delivery date for most items in new condition. ALL ITEMS MUST HAVE ORIGINAL TAGS AND PACKAGING. If the tags are removed, you will not be able to return the item. All items in the SALE section are final sale. Any item with 30% or higher discount is final sale. ALL CYBER MONDAY SALES ARE FINAL SALE, NO MATTER THE DISCOUNT PERCENTAGE. All items must be unworn, no perfume, animal hair, smoke or deodorant/makeup stains can be on them to be eligible for returning. You can view our return policy HERE.

While we always hope that your item is what you love, sometimes it is not the perfect fit.

YOU MUST FILL OUT A RETURN AUTHORIZATION FORM WITHIN 7 DAYS OF DELIVERY FOR YOUR RETURN TO BE VALID. 

RETURN AUTHORIZATION FORM

Exchanges: We do not offer exchanges because we can't guarantee the size you need will be in stock by the time we get your return back. We have a huge selection of product and it moves very quickly! 

Once we receive the order back and we verify it is in the above condition, you will receive an email with your gift card code within 10 business days.  If we receive an item back that does not meet the above criteria, it is subject to an $9.95 shipping fee to be returned to you.  

RESALE: We welcome you to list any Hazel Blues® item for resale any time using Hazel Blues Pre-Loved. It's fast and easy to list an item for resale.

DAMAGES:

While we hope this is never the case, sometimes items are damaged.  You must send us a photo of the item within 5 days of delivery in order to receive a replacement.  We are unable to offer replacements after that time frame, since we are not able to determine if the item was worn and damaged from use.  If you did not send a photo with your first email of the damage, please reply to this email with a photo of the care tag and the damaged part. If the item that you ordered is no longer in stock, we will reach out to you to see if you would like to change that item to a different one.

[i] Cheaper.  You have 72 hours from the time you place your order to report a lower advertised price found at a competing online boutique.  The item must be identical, in stock in the size you ordered, and available for order at time of our review.  To request a price match, please copy and paste the link to the item in email and send to info@hazelblues.com with the subject PRICE MATCH.  Give us 72 hours Monday-Friday to verify everything.  Once we’ve verified it, we’ll send you a gift card to your email on file for the difference.  Exclusions include non-boutique related sites; e.g., eBay, Amazon, Daily Deal sites, Etsy, Fairy Season, or any other overseas company that do not carry the same brand and second-hand clothing sites.  If it is not an independently operating online boutique, it doesn’t qualify.  Please be aware that there are over seas companies that steal other boutique photos and try to pass them off as their own.  Their clothing is not the same quality and often not even the same print/style.

Our main warehouse is located in Kaysville, Utah.  We do have a couple other warehouses located throughout Utah that we ship from.

Unless otherwise noted, your order will ship within 7-10 business days.  If your item is a pre-order, it will ship out at the date given in the description.  Please note that sometimes delays happen with pre-orders.  Although we try our best to have it out by the date given, or sooner, these dates are only estimates and can be delayed.  You will get an email with your tracking number once your order ships. If one item in your order does not immediately ship out, your whole order will be held until that item becomes available.  If you are needing your other items shipped out sooner, please place separate orders.

We ship multiple warehouses across the United States.  It is possible that your order will be shipped and sent out in two different shipments. 

We offer free standard shipping within the USA for orders over $200. You can upgrade to priority shipping (2-3 days) or express shipping (overnight or 1 day depending on where you live).  Please note that the shipping time frames do NOT include processing time.  We do ask that you allow enough time to get your order processed.  

If you have already upgraded your shipping, but worried about time frames, please use the CONTACT US form after placing your order.  If you are needing it quicker but forgot to upgrade your shipping, you can use the CONTACT US form to get it upgraded. 

 
Please note that if an item is a pre-order item and you upgrade your shipping, this does not speed up the pre-order process.  This will only have your item shipped out quicker once it comes in stock.

PLACING A PRE-ORDER

If you decide to Pre-order an item on our website, please note the following:

Payment is charged immediately at checkout not when the item ships. Preordering is voluntary and if at any time you would like to cancel your preorder item, it will be cancelled and you will receive a gift card for your order amount. If you need to cancel your Pre-order or Update in any way, please use the Contact Us Form. If you are ordering a Pre-order item with an In-Stock item, your entire order does not ship until all items are in stock. If you are needing your In-Stock items right away, you need to place two separate orders. For Returns on Pre-orders, you have 30 days from the day that you received the Order - not the date on the original invoice as this is the Order date. The date listed on the Pre-order page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update, then we do not have further information at this time.  We will keep you updated with any delays as soon as they are communicated with us. We do our very best to communicate all details for Pre-orders on the Product page as there are usually thousands of orders for each style and it is not possible to contact everyone individually.
If at any time you need further details, please contact us at the above link and we will be happy to assist! Our Pre-order Items are best-selling Hazel Blues® pieces that have previously been In-stock and sold out multiple times.  They can also be items that are trending and New Releases. These are Special Ordered and made exclusively for Hazel Blues®. Pre-orders can take anywhere from 1-8 weeks depending on the fabric, manufacturing, quantity and details of the item.

We accept returns within thirty (30) days of delivery date for most items in new condition.  All returns will be issued a store credit.  You have five years from the issue date to use your store credit.   Since items sell out so fast, we no longer offer exchanges.  You will be issued a store credit and can either repurchase your item or choose another one. 

Here's the breakdown.  Items must be unwashed, unworn and unaltered, have no makeup stains, deodorant stains, or animal hair to return.  ALL ITEMS MUST HAVE ORIGINAL TAGS AND PACKAGING.  If the tags are removed, you will not be able to return the item.  Sale items (items under the sale section of the website), discount promo code 30% or higher, flash sales, gift cards, subscription group sales, bras, accessories and swimwear are non-returnable and non-refundable.  Large holiday sales are FINAL SALE, regardless of the discount code.  If you do NOT follow the proper care listed on the garment when laundering, the item will not be replaced if damaged.  If an item states it needs to be hand washed, dry clean, or any other special instructions, you MUST do that for the item to hold up properly. ALL BLACK FRIDAY/CYBER MONDAY SALES, MEMORIAL DAY,  OR ANY OTHER MAJOR HOLIDAY SALE ARE FINAL SALE, NO MATTER THE DISCOUNT PERCENTAGE.  You can check out all the details of the sale here. 

RETURNS:

We accept returns within thirty (30) days of delivery date for most items in new condition. ALL ITEMS MUST HAVE ORIGINAL TAGS AND PACKAGING. If the tags are removed, you will not be able to return the item. All items in the SALE section are final sale. Any item with 30% or higher discount is final sale. ALL CYBER MONDAY SALES ARE FINAL SALE, NO MATTER THE DISCOUNT PERCENTAGE. All items must be unworn, no perfume, animal hair, smoke or deodorant/makeup stains can be on them to be eligible for returning. You can view our return policy HERE.

While we always hope that your item is what you love, sometimes it is not the perfect fit.

YOU MUST FILL OUT A RETURN AUTHORIZATION FORM WITHIN 7 DAYS OF DELIVERY FOR YOUR RETURN TO BE VALID. 

RETURN AUTHORIZATION FORM

Once we receive the order back and we verify it is in the above condition, you will receive an email with your store credit within 10 business days.  If we receive an item back that does not meet the above criteria, it is subject to a $9.95 shipping fee to be returned to you.

If your package was lost, stolen or damaged upon arrival and you purchased shipping insurance, you can start a claim HERE.

Please note, that if you did not purchase shipping insurance and your package was lost, stolen or damaged, Hazel Blues is not responsible for those items.

You will need to be on our website (not the mobile app) to use your store credit.

Once on the website you will want to make sure you are signed into your free account.  You can do that HERE.

Fill your bag with your new items and proceed to checkout.

When you click on the checkout button, you will get a pop-up asking if you would like to use your store credit. Click store credit and whatever balance you have will be applied to your total.