Our Price Promise
We do our best to offer boutique styles at prices you can feel good about.
If you find the exact same item advertised for less at another qualifying online boutique within 72 hours of placing your order, we’ll review it for a one-time price match.
To qualify, the item must be:
- identical in brand, style, color, and size
- in stock in the size you ordered
- available for purchase at the time we review the request
- sold by an independently operated online boutique
Price match requests must be emailed to info@hazelblues.com with the subject line PRICE MATCH and include a direct link to the item.
Please allow up to 72 business hours, Monday–Friday, for us to review the request. If approved, the difference will be issued as Hazel Blues® store credit.
Price matching does not apply to Amazon, eBay, Etsy, daily deal sites, resale sites, secondhand sites, overseas marketplace sites, or shops using stolen boutique photos. It also does not apply to storewide sales, flash sales, holiday promotions, or items already discounted at the time of purchase.
Sale Price Adjustments
If an item you purchased at full price goes on sale within 72 hours of your purchase, we are happy to review it for a one-time price adjustment.
If approved, the difference will be issued as Hazel Blues® store credit.
Price adjustments do not apply to:
- items already discounted at the time of purchase
- items purchased with a promo code
- flash sales
- storewide sales
- major holiday sales, including Black Friday, Cyber Monday, Memorial Day, Independence Day, or similar promotions
- final sale items
Shipping & Delivery Timeframes
Hazel Blues® carries a mix of in-stock boutique items and extended catalog styles that ship from trusted partner warehouses.
Most orders are processed as quickly as possible, but some items may take up to 12 business days to arrive. Business days do not include weekends or holidays.
When this applies, the timeframe will be shown on the product page, in your cart, and in your order confirmation.
If your order includes multiple items, they may ship separately and you may receive more than one tracking number.
Please allow the full stated timeframe before reaching out for a shipping update. If your order has passed the listed timeframe, contact us with your order number and we’ll be happy to check on it.
Partner Warehouse Items
Some Hazel Blues® styles ship from one of our partner warehouses. These items may take up to 12 business days to arrive.
Business days do not include weekends or holidays.
If an item is marked as a Partner Warehouse Item, this timeframe applies even after checkout. Orders cannot be canceled simply because they are still within the stated delivery window.
Pre-Orders
If your order includes a pre-order item, your full order may not ship until the pre-order item becomes available.
If you would like your in-stock items to ship sooner, please place separate orders.
Pre-order dates listed on the website are estimates. While we do our best to keep those dates accurate, production and shipping delays can happen and may cause the estimated arrival date to change.
Incorrect Addresses & Returned Packages
Please double-check your shipping address before placing your order.
If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost to reship the package.
If you do not wish to pay for reshipping, we will issue Hazel Blues® store credit for the item amount, minus any original shipping charges or fees.
Hazel Blues® is not responsible for packages delivered to an incorrect address entered at checkout.
Lost, Stolen, or Delivered Packages
Once a package is scanned by the carrier, delivery is handled by the shipping carrier.
Hazel Blues® is not responsible for packages that are lost in transit, stolen, delayed by the carrier, or marked delivered by the carrier.
We offer package protection when available at checkout. If package protection is purchased, claims must be filed according to the protection provider’s claim process.
If package protection is not purchased, Hazel Blues® is unable to replace or refund lost, stolen, or misdelivered packages.
Order Changes & Cancellations
Please review your order carefully before checkout, including sizing, color, shipping timeframe, and any partner warehouse notices.
Because many orders begin processing quickly through our warehouse system, we are not always able to cancel or change an order once it has been placed.
If an order is canceled before it ships, the amount of the canceled order will be issued as Hazel Blues® store credit.
This includes pending orders, partner warehouse orders, and pre-orders.
Returns
We want you to love your purchase, but we understand that sometimes an item may not work out.
Hazel Blues® accepts eligible returns for store credit only.
To start a return, a return authorization form must be submitted within 7 days of delivery. The item must be received back to us within 30 days of delivery.
Returns started outside of the 7-day return authorization window may still be accepted at our discretion, but the customer is responsible for return shipping and the item must still arrive within 30 days of the original delivery date.
We do not issue refunds to the original payment method.
Store credit is issued as a Hazel Blues® gift card and is valid for five years from the issue date.
Return Condition Requirements
Returned items must be in new, unused, and salable condition.
Items must be:
- unworn
- unwashed
- unaltered
- free of makeup, deodorant, stains, odors, pet hair, and damage
- returned with original tags attached
- returned in original packaging when applicable
Items that do not meet these requirements may be refused or may require a $9.95 shipping fee to be returned to you.
Final Sale Items
The following items are final sale and cannot be returned:
- sale section items
- items purchased with a discount code of 30% or higher
- flash sale items
- major holiday sale items
- Black Friday and Cyber Monday purchases
- Memorial Day and other major holiday promotions
- gift cards
- subscription group sale items
- bras
- accessories
- final sale items marked on the product page
- swimwear
Large holiday sales are final sale regardless of discount amount.
If a final sale item is returned without approval, it may be refused or subject to a 25% restocking fee deducted from any store credit issued.
Swimwear
For hygiene reasons, all swimwear is final sale and cannot be returned or exchanged.
Exchanges
We do not offer exchanges.
Our inventory moves quickly, and we cannot guarantee that the size or item you need will still be available by the time your return arrives back to us.
Once your return is approved, you’ll receive Hazel Blues® store credit so you can repurchase your preferred size or choose something new.
Return Processing
Once your return is received, please allow up to 10 business days for it to be inspected and processed.
If approved, your store credit will be emailed to the email address used at checkout.
Shop Pay, Sezzle & Installment Payments
Orders placed with Shop Pay, Sezzle, or another installment payment provider are still subject to Hazel Blues® return policy.
Eligible returns are issued as Hazel Blues® store credit only.
If you return part or all of an order purchased through an installment provider, you are still responsible for completing your payment plan with that provider. Hazel Blues® does not cancel or adjust installment payment agreements.
Damaged Items
We truly hope this never happens, but if you receive a damaged item, please contact us within 5 days of delivery. It must be emailed to info@hazelblues.com with the subject line Damaged Item.
To report a damaged item, email us with:
- your order number
- a clear photo of the damaged area
- a photo of the care tag
- a photo of the full item
Damage claims must be submitted within 5 days of delivery so we can properly review the issue.
We are unable to offer replacements or store credit for damages reported outside of this timeframe, as we cannot determine whether the item was worn, washed, or damaged after delivery.
If the item is still in stock, we will help with a replacement when possible. If the item is no longer available, we’ll reach out with the next best option.
Garment Care
Please follow the care instructions listed on each garment.
If an item says hand wash, dry clean, lay flat to dry, or follow any other special care instructions, those instructions must be followed.
Hazel Blues® is not responsible for damage caused by improper washing, drying, ironing, steaming, or general garment care.
