We promise that we carry it cheaper or as cheap as any online boutique, or we’ll match the lowest advertised price you find within 72 hours of placing your order. Buy now and sleep in peace! [i]
If an item you purchased at full price with us goes on sale within 72 hours of your purchase, we are more than happy to honor the new sale price for a one-time price adjustment (see exclusions). This excludes items already discounted at time of purchase and any price-match requests as a result of a store-wide sale (e.g., Independence Day, Black Friday, Memorial day, etc.)
If one of your items is a pre-order, the complete order will not ship until the pre order item comes available. If you are wanting the other items shipped sooner, please place two different orders. The date listed on the website is an estimate. Please note that sometimes delays happen in production, causing the date to get pushed back.
If an item is returned to us for incorrect address, the customer is responsible for postage to reship the item. If the customer would not like to repay to reship the item, they will receive a gift card in the amount of their purchase price, minus any shipping charges paid. Once the item is scanned by the carrier, it is no longer our responsibility. If the item is lost in transit, stolen or delivered to the wrong address, we will not replace the item(s). You can upgrade to priority mail to make sure your order is insured. We offer Shiptection package insurance for an extra charge. We will not replace or refund any lost packages.
If an item is cancelled before the order gets shipped out, the amount of the order will be issued a gift card. This includes ANY pending orders or orders that are pre-orders.
We ship from several different warehouses throughout the USA. It is possible that your order will be shipped and sent out in different shipments.
If using Sezzle your order total must be at least $50.
We accept returns within thirty (30) days of delivery date for most items in new condition. All returns will be issued a store credit. You have five years from the issue date to use your store credit. Since items sell out so fast, we no longer offer exchanges. You will be issued a store credit and can either repurchase your item or choose another one.
SWIMWEAR: Items must be in new, unused, and salable condition with hygienic lining in place. They must be received within 14 days of delivery to be returned.
Here's the breakdown. Items must be unwashed, unworn and unaltered, have no makeup stains, deodorant stains, or animal hair to return. ALL ITEMS MUST HAVE ORIGINAL TAGS AND PACKAGING. If the tags are removed, you will not be able to return the item. Sale items (items under the sale section of the website), discount promo code 30% or higher, flash sales, gift cards, subscription group sales, bras, accessories and swimwear are non-returnable and non-refundable. Large holiday sales are FINAL SALE, regardless of the discount code. If you do NOT follow the proper care listed on the garment when laundering, the item will not be replaced if damaged. If an item states it needs to be hand washed, dry clean, or any other special instructions, you MUST do that for the item to hold up properly. ALL BLACK FRIDAY/CYBER MONDAY SALES, MEMORIAL DAY, OR ANY OTHER MAJOR HOLIDAY SALE ARE FINAL SALE, NO MATTER THE DISCOUNT PERCENTAGE. You can check out all the details of the sale here.
How do returns | cancelled orders work with Shop Pay or Sezzle?
Shop Pay & Sezzle purchases are subject to Hazel Blues standard returns policy of store credit only for items returned within 30 days of fulfillment. If you've returned your order - partial or full - and you haven't paid off all of your installments, then you will continue to pay off those installments until they are complete for the full purchase amount and you will receive a store credit for the full amount of the item(s) being returned.
Exchanges: We do not offer exchanges because we can't guarantee the size you need will be in stock by the time we get your return back. We have a huge selection of product and it moves very quickly!
Once we receive the order back and we verify it is in the above condition, you will receive an email with your gift card code within 10 business days. If we receive an item back that does not meet the above criteria, it is subject to an $9.95 shipping fee to be returned to you.
If we receive an item that is marked final sale, there will be a 25% restocking fee taken from your store credit due back for the return.
While we hope this is never the case, sometimes items are damaged. You must send us a photo of the item within 5 days of delivery in order to receive a replacement. We are unable to offer replacements after that time frame, since we are not able to determine if the item was worn and damaged from use. If you did not send a photo with your first email of the damage, please reply to this email with a photo of the care tag and the damaged part. If the item that you ordered is no longer in stock, we will reach out to you to see if you would like to change that item to a different one.
[i] Cheaper. You have 72 hours from the time you place your order to report a lower advertised price found at a competing online boutique. The item must be identical, in stock in the size you ordered, and available for order at time of our review. To request a price match, please copy and paste the link to the item in email and send to firstname.lastname@example.org with the subject PRICE MATCH. Give us 72 hours Monday-Friday to verify everything. Once we’ve verified it, we’ll send you a gift card to your email on file for the difference. Exclusions include non-boutique related sites; e.g., eBay, Amazon, Daily Deal sites, Etsy, Fairy Season, or any other overseas company that do not carry the same brand and second-hand clothing sites. If it is not an independently operating online boutique, it doesn’t qualify. Please be aware that there are over seas companies that steal other boutique photos and try to pass them off as their own. Their clothing is not the same quality and often not even the same print/style.