Hazel Blues® Store Policies

Last Updated: August 17, 2026

We want shopping with Hazel Blues® to be easy, so here’s the important stuff to know before placing your order. No pages of confusing fine print — just the details about shipping, pre-orders, cancellations, returns, and what to expect after you order.

By placing an order with Hazel Blues®, you acknowledge that you have reviewed and agree to the Store Policies below.

Shipping & Processing

We know you’re excited to get your goodies — we are too!

Some Hazel Blues® items ship from our partner warehouse. These items typically arrive within approximately 10–12 business days.

Please keep in mind that processing and delivery timelines are estimates. Carrier delays, holidays, weather, customs, or other circumstances outside of our control may occasionally affect delivery times.

Shipping information and estimated timelines are also provided on applicable product pages so you can review them before ordering.

If your order contains multiple items, your order may arrive in more than one shipment.

Pre-Orders

A pre-order means you are purchasing an item before it is ready to ship.

Estimated arrival or shipping dates are provided on the product page whenever available. Because pre-order merchandise may still be in production or transit, these dates are estimates and can occasionally change.

If a pre-order item is purchased with other merchandise, the order will generally ship together once all items are available unless the items were placed as separate orders.

If you would like available merchandise to ship separately from a pre-order item, please place separate orders.

By purchasing a pre-order item, you acknowledge and agree to the estimated pre-order timeline shown on the product page at the time of purchase.

Order Cancellations

Once an order is placed, it begins moving through our processing and fulfillment system quickly. Shipping labels may be created and merchandise may begin being pulled shortly after an order is received.

Because processing begins immediately, we cannot guarantee that an order can be canceled once it has been submitted.

If we are able to cancel an order before it ships, approved cancellations are issued as Hazel Blues® store credit rather than a refund to the original payment method.

This policy applies to regular orders, pending orders, and pre-orders.

Once an order has shipped, it can no longer be canceled and must follow our regular return policy if eligible.

Returns

We understand that sometimes something just doesn’t work out, and we’re happy to accept eligible returns according to the guidelines below.

A Return Authorization must be requested within 7 days of delivery.

If your return is approved, you will receive return instructions and, when applicable, a return shipping label.

Return requests submitted outside of the initial 7-day Return Authorization period may still be considered if the merchandise is otherwise eligible for return; however, the customer will be responsible for return shipping.

All eligible merchandise must be received back by Hazel Blues® within 30 days of the original delivery date.

Returned merchandise must be:

• Unworn

• Unwashed

• Unused

• Free of odors, pet hair, makeup, deodorant, stains, or other signs of wear

• In its original condition

• Returned with applicable tags attached

Merchandise that does not meet our return requirements may be considered a non-qualifying return.

Store Credit

Hazel Blues® does not issue refunds to the original payment method for returns.

Approved returns are issued as Hazel Blues® store credit.

Store credit is issued electronically and remains valid for five years from the date it is issued, giving you plenty of time to find something else you love.

Eligible store credit is generally processed within 10 business days after the returned merchandise is received and inspected.

The merchandise must first be returned to and received by Hazel Blues® before store credit can be issued.

Exchanges

We do not offer direct exchanges.

If you need a different size, color, or style, the fastest option is to place a new order for the item you want and return the original eligible merchandise according to our return policy.

This also helps prevent the replacement size or item from selling out while your return is in transit.

Final Sale & Non-Returnable Items

Certain merchandise is considered Final Sale and is not eligible for return, exchange, refund, or store credit.

Final Sale merchandise includes:

• Items purchased from a designated Sale or Final Sale section

• Merchandise purchased using a promotion of 30% off or more

• Flash sale merchandise

• Gift cards

• Merchandise purchased through designated subscription-group sales

• Bras

• Swimwear

• Accessories

• Any merchandise specifically marked Final Sale on the product page

For hygiene and safety reasons, all swimwear is Final Sale, regardless of whether the hygienic liner, tags, or original packaging remain intact.  This includes swim coverups.  

When merchandise is marked Final Sale, that designation takes precedence over our general return policy.

Please review the product page and applicable promotional terms before completing your purchase, as Final Sale merchandise cannot be returned for store credit.

Unauthorized or Non-Qualifying Returns

Please do not send merchandise back without an approved Return Authorization.

Merchandise returned that does not qualify under our return policy, including unauthorized or Final Sale merchandise, may be subject to a 25% restocking fee.

When merchandise must be returned to the customer because it does not qualify for a return, a $9.95 return shipping charge may apply.

Incorrect or Incomplete Shipping Addresses

Please double-check your shipping address before completing your order.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Hazel Blues® because an incorrect or incomplete address was provided, the customer may choose to have the order reshipped after paying the applicable reshipping charge.

When applicable, we may instead issue Hazel Blues® store credit for the merchandise, less shipping costs associated with the order.

Lost, Stolen & Delivered Packages

Once a package has been marked delivered by the shipping carrier to the address provided at checkout, Hazel Blues® cannot be responsible for packages that are subsequently lost, misplaced, or stolen.

Orders showing confirmed delivery are not eligible for a replacement or refund solely because the customer is unable to locate the package after delivery.

 Package protection is offered at checkout for customers who would like additional protection for qualifying shipments.

If you experience a delivery issue, please contact us so we can help review the tracking information and determine the appropriate next steps.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 5 days of delivery.

Please include clear photographs showing:

• The damaged, defective, or incorrect area

• The merchandise

• The item's care or identification tag when requested

Photos are required so we can properly document the issue and determine the appropriate resolution.

Damage caused by wear, washing, improper care, alteration, or use after delivery is not considered a manufacturing defect.

Price Adjustments

If an eligible full-price item receives a price reduction shortly after your purchase, please contact us within 72 hours of your original purchase.

Approved price adjustments apply to qualifying full-price purchases only.

Price adjustments do not apply to clearance merchandise, flash sales, special promotions, or other discounted purchases unless otherwise stated.

Shop Pay, PayPal Pay Later, & Sezzle

When available, Shop Pay Installments, Sezzle, or other installment-payment options may be subject to minimum purchase requirements, including a $35 minimum order amount where applicable.

Eligibility and payment approval are determined by the individual payment provider.

Returns on orders purchased using these payment methods are still subject to the Hazel Blues® return policy and are issued as store credit when eligible.

Before You Place Your Order

We know store policies aren’t exactly the fun part of shopping. 😉

They’re simply here so everyone knows what to expect before an order is placed — especially when it comes to shipping timelines, pre-orders, cancellations, returns, and Final Sale merchandise.

Please review any additional information shown directly on the product page before purchasing. Certain merchandise may have product-specific shipping, pre-order, promotional, or Final Sale terms.

By completing your purchase with Hazel Blues®, you acknowledge that you have reviewed and agree to these Store Policies.

Questions before ordering? Please reach out to us. We’d much rather help you before you order than have you wondering afterward. 💙