We accept returns within thirty (30) days of delivery date for most items in new condition. All returns will be issued a store credit. You have five years from the issue date to use your store credit. Since items sell out so fast, we no longer offer exchanges. You will be issued a store credit and can either repurchase your item or choose another one.
Here's the breakdown. Items must be unwashed, unworn and unaltered, have no makeup stains, deodorant stains, or animal hair to return. ALL ITEMS MUST HAVE ORIGINAL TAGS AND PACKAGING. If the tags are removed, you will not be able to return the item. Sale items(items under the sale section of the website), discount promo code 30% or higher, flash sales, gift cards, subscription group sales, bras, accessories and swimwear are non-returnable and non-refundable. Large holiday sales are FINAL SALE, regardless of the discount code. If you do NOT follow the proper care listed on the garment when laundering, the item will not be replaced if damaged. If an item states it needs to be hand washed, dry clean, or any other special instructions, you MUST do that for the item to hold up properly. ALL BLACK FRIDAY/CYBER MONDAY SALES, MEMORIAL DAY, OR ANY OTHER MAJOR HOLIDAY SALE ARE FINAL SALE, NO MATTER THE DISCOUNT PERCENTAGE. You can check out all the details of the sale here.
You MUST fill out this form before sending a return for approval.
How do returns | cancelled orders work with Sezzle or Shop Pay?
Installment Plan purchases are subject to Hazel Blues standard returns policy of store credit only for items returned within 30 days of fulfillment. If you've returned your order - partial or full - and you haven't paid off all of your installments, then you will continue to pay off those installments until they are complete for the full purchase amount and you will receive an e-gift card for the full amount of the item(s) being returned.
If we receive an item that is marked final sale, there will be a 25% restocking fee taken from your store credit due back for the return.